Show All Answers

1. My sewer is backing-up in my basement, who do I need to call?

Call Utility Field Service (419) 221-5175 during business hours or after hours and weekends call (419) 222-9761

2. Whom should I call for emergency water turn-off

Call Utility Field Services (419) 221-5175 during, business hours or after hours and weekends call (419) 222-9761

3. What part of my water line is my responsibility to maintain?

The service line from the water main to the curb box which is usually in the tree lawn is the responsibility of the City; the customer is responsible for the water line from the curb box to inside the house.

4. What part of the sewer line am I responsible to maintain?

The customer is responsible to maintain their sewer lateral from the house to the sewer main.

5. My drains are not working properly what should I do?

In many cases the problem is in the property owners own sewer or drain line. The Utility Field Services division will check the City’s sewers at your request before you call a plumber or sewer cleaner.

6. What is the most common cause of sewer blockages?

Tree roots and cooking grease /oils are the most common causes. Cooking grease/oils should not be put down drains or the toilet; they should be disposed of in the garbage.

7. Why are there blue or green paint markings and flags in my yard?

The City of Lima is a member of the Ohio Utilities Protection service. At the request of other utilities or individuals we have received a request to mark the location of our lines. The blue lines or marks represent water lines. The green lines or marks represent sewer lines.

8. I would like to dig in my yard who do I notify?

Call (OUPS) Ohio Utilities Protection Service Phone number 811 or 1(800)362-2764 48 hours before digging provide them with a location of the excavation and they will notify the City to mark their lines.

9. I have a question about my water bill who do I call?

Customer Service Office (419)221-5252.