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What is the “contract fee” charge that appears on my bill each month?
The contract fee is the surcharge, or difference between inside city rate and outside city rate for water. This fee varies according to the amount of water usage. For Residential customers outside the city limits, this fee is 50% of the water charge. For Commercial customers the surcharge is 100% of the water charge.

Utility Customer Service

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1. My house is vacant and I did not use any water. Why did I receive a utility bill?
2. What is the “contract fee” charge that appears on my bill each month?
3. My water has been shut off because I was unable to pay in time. What will I have to pay to have the water turned on.
4. I forgot someone needed to be home when the water was turned on. They left a door hanger saying they had stopped. What will happen
5. I am a renter and I pay the water bill. I need an extension to pay this month’s bill; is this possible?
6. I had a previous balance on this month’s bill and I see an additional $10 labeled “Late Payment Penalty” on my bill. What is this for?
7. What holidays will affect my garbage/recycling pickup days?
8. Can the city come out and locate my water lines?
9. Why are my Sewer charges higher than my water charges?