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The City of Lima, Department of Utilities, Water Distribution Office is located at:

    1119 East North St
    Lima, Ohio 45804

    Phone (419) 221-5175
    Business hours 7:30 A.M.- 3:30 P.M.
    Monday through Friday

The Water Distribution Division is responsible for providing continuous, high quality water of sufficient volume and pressure to nearly 24,000 accounts.

The 33 employees in this Division maintain more than 360 miles of water main consisting of many sizes and types of materials. The area served by the distribution system includes not only the City of Lima, but also a growing area in Allen county. Currently, the area being served covers 100 sq. miles. This division also installs and repairs hundreds of service lines each year. All water meters are read monthly by meter readers from this division, using state-of-the-art technology that provides accurate and timely readings for our customers.

In addition to maintaining water mains, individual services and meters, Water Distribution also installs and maintains more than 1,100 fire hydrants within the City of Lima. Inspections, testing and related map work is performed by the division's forces for new subdivisions or other new water projects. The division's mechanics provide maintenance services for the division as well as many other vehicles throughout the Utilities Department. Support for other divisions and departments of the City is provided by specialized equipment and personnel. Customer service functions are performed by division representatives during business hours as well as after hours on an emergency call basis.

1996 was a typical year that saw the following services provided to our water customers:

    336 New service connections made
    101 Valves repaired or replaced
    311 Fire Hydrants repaired or replaced
    366 Services repaired or renewed
    109 Main breaks repaired
    5,405 Delinquent account turn-offs
    3,588 Responses made to emergency calls
    285,935 Meters read

The following phone numbers are provided for your convenience:

  • If you have a water emergency weekdays, 7:30-3:30 call 221-5175
    (Including turn-off for repair, meter leaks, to report a leak or main break, to report a leaking or broken fire hydrant or for service questions)
     
  • If you have a water emergency after hours or weekends call 222-9761
     
  • If you have a question about your water bill call 221-5252 (If you are moving, if you wish to purchase a new service or have questions about garbage and refuse.)
     
  •   If you are going to make any excavation. call 1-800-362-2764  Before you dig call the Ohio Utilities Protection Service (OUPS) to have all buried utilities located.