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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

Bad Checks filing a complaint

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1. What if I want to drop the charge?
2. What types of criminal complaints are not handled by our office:

Code Enforcement

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1. Where can information about the Property Maintenance Code be found?

Guide to Protection orders

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1. What are Protection Orders?
2. Are all Protection Orders the same?
3. Who can get a Criminal Protection Order?
4. How do I get a Criminal Protection Order?
5. Who are considered family and household members?
6. How long does the order last?
7. Can I get a Criminal Protection Order any time?
8. Why do I have to come to the Arraignment?
9. What will happen in Arraignment?
10. What should I do if there is a violation of the Protection Order?

Lima Fire Department

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1. Can I burn trash at my house?
2. Why does a fire truck respond when we call for an ambulance?
3. Why do you send a fire truck with three or four firefighters to check fire hydrants?
4. I am interested in becoming a Lima Firefighter. How do I apply?
5. How do I request a tour of the Fire Station?
6. Do you fill swimming pools?

Municipal Court

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1. How do I pay my ticket, fines, costs, or restitution online?

Public Works

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1. Who handles problems with traffic signals?
2. Who is responsible for dealing with standing water in the roadways or public right-of-ways?
3. Who handles potholes, dead animals or debris in roadways and unsafe roadway conditions?
4. Who is responsible for street lights?
5. Who do we contact regarding road closures, street signs or road barricades?
6. Do I need a permit to do work on my house? What type of work warrants a permit?
7. How do I arrange an inspection on my building project?
8. Do I need a permit if I am building a new shed or installing a fence?
9. Are permits required for garage sales?
10. Who do I contact to reserve a shelter house or arrange a wedding in a park?
11. When is the Summer Playground Program and how do I sign up?
12. What are the hours of operation of Schoonover Pool?
13. Does the City of Lima have a tree planting program?
14. Will the City of Lima remove my tree?
15. Can I put tree or shrub debris out for pickup?
16. Is there a disposal site for limbs and yard debris in the city?
17. Where can I pick up leaf bags?
18. Who handles refuse, recycling and yard waste pick-up?
19. Who do I contact about my stormwater assessment fee? Are there any reductions possible?
20. Who do I contact if I have questions about my sanitary service?
21. Who do I contact if I have questions or concerns with my water service or water bill?
22. Are permits required for water or sanitary services?

Questions about Subpoena

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1. I received a subpoena and I can not make the upcoming court date, what do I do?
2. What happens if I do not come to court?
3. I received my subpoena after the court date, what do I do?
4. Do I need to bring anything with me to Court?
5. What if I want to drop the charge?

Utility Customer Service

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1. My house is vacant and I did not use any water. Why did I receive a utility bill?
2. What is the “contract fee” charge that appears on my bill each month?
3. My water has been shut off because I was unable to pay in time. What will I have to pay to have the water turned on.
4. I forgot someone needed to be home when the water was turned on. They left a door hanger saying they had stopped. What will happen
5. I am a renter and I pay the water bill. I need an extension to pay this month’s bill; is this possible?
6. My check did not clear the bank; does this make me High Risk?
7. I had a previous balance on this month’s bill and I see an additional $20 labeled “Late Payment Penalty” on my bill. What is this for?
8. What holidays will affect my garbage/recycling pickup days?
9. Can the city come out and locate my water lines?
10. Why are my Sewer charges higher than my water charges?

Utility Field Services

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1. My sewer is backing-up in my basement, who do I need to call?
2. Whom should I call for emergency water turn-off
3. What part of my water line is my responsibility to maintain?
4. What part of the sewer line am I responsible to maintain?
5. My drains are not working properly what should I do?
6. What is the most common cause of sewer blockages?
7. Why are there blue or green paint markings and flags in my yard?
8. I would like to dig in my yard who do I notify?
9. I have a question about my water bill who do I call?

Utility Online Payments

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1. My water service is scheduled to be turned-off; can I still pay my bill online?
2. What information do I need to pay my utility bill online?
3. How long will it take for my payment to be applied to my utility account?
4. Do I have to pay my utility bill online?
5. Is it safe to pay online?

Utility Waste Water Treatment

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1. Where do I go to get top soil and Lim-a-Soil?