WATER METER FREQUENTLY ASKED QUESTIONS (FAQ)

1. Why is my water meter being replaced?

Over time, meters wear out and can provide inaccurate readings. The new system will include an automatic meter reading technology which will save time and labor, prevent recording errors. Enable water line leaks to be identified earlier by analysis of data collected, and empower our customers with the ability to better manage their water usage.

2. When will this work be performed?

The work will begin in August, and is expected to be completed in about 12 months. In most cases the transition will be completely transparent and will not affect customers. The work will be performed Mondays through Fridays, during the hours of 8:00AM – 4:00PM EST.

3. How will this affect my service?

A contractor will come to your residence and replace your water meter. The water meter will be checked to verify that water is presently not in use. If no water is being used the meter will be replaced. There will be interruption of service for approximately 15-20 minutes during the change.

4. How do I know who is authorized to do the work?

We have contracted with Utility Metering Solutions (UMS) to conduct this service. They will be driving vehicles marked "UMS" UTILITY METERING SOLUTIONS. Installers will be identified with company logos, as well as ID badges. Installers will also carry an authorization letter signed by a representative of the City of Lima, and will present that when requested.

5. Do they need to come inside my house?

Yes, but only if the water meter is located inside the home.

6. What will they do inside my house?

Installers will remove the old water meter, install the new water meter, and clean up the area if needed. Installers will have you sign a document acknowledging the new water meter has been installed, and provide you with a 24-hour call center phone number in the event you have questions or concerns after the installation.

7. Do I have to be present for the installation if the meter is inside my home?

Yes. You or a responsible party (18 years old or older) must be present if the water meter is located inside your house. The installer will not enter your home unless authorized to do so by someone 18 years old or older. The installer will not enter your home if your children are alone.

8. Do I have to be present for the installation if the meter is outside my home?

No. If your outside meter is accessible, it will not be necessary for anyone to be home. In this case, most of the work will take place outside near the street in the water meter pit. For customer awareness only, the contractor will attempt to make contact by knocking or ringing the bell at the front door of the residence prior to starting the outside meter replacement.

9. I'm on vacation or not available that day. Whom do I call?

For outside meters which are accessible, it will not be necessary for anyone to be home, and therefore no need to notify anyone. In this case, the majority of the work will take place near the street in the water meter box.

For water meters inside your home, or for outside water meters which are not accessible (behind a locked gate for example), please contact the UMS Scheduling Center at (844) 741-6248 to (re)schedule the installation appointment.

If you have any questions or concerns, contact the City of Lima Utilities Office at (419) 221-5175.

Link to Flier Shown Below (PDF)